mySuperStore.com

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FAQ

DO I NEED TO CREATE AN ACCOUNT TO BUY ON THIS WEBSITE
NO. You are not required to signup for an account. This is fully optional.

WILL YOU PROVIDE A TRACKING CODE?
YES. All orders will come with a tracking code from either UPS, Fedex or USPS.

HOW LONG DOES SHIPPING TAKE?
Normally shipping takes between 3 to 8 business days. Some items may take more time, in which case you will see a notice in the product detail page.

IF I ORDER MULTIPLE ITEMS CAN I PAY A COMBINE SHIPPING?
YES, unless you are ordering items that come from different warehouses. We have several warehouses and each shipping location will incur its own shipping costs. If you order many of the same items, then the shipping will be based on the total weight of the order since they will ship from the same location.

WHAT IS YOUR RETURN POLICY?
You can refer to our Shipping Policy page for more details.

IF I SIGNUP FOR AN ACCOUNT, WILL MY INFORMATION REMAIN PRIVATE?
YES absolutely. In fact you can refer to our Privacy Policy page for more details.

HOW OFTEN DO YOU RESTOCK PRODUCTS?
We restock products on a regular basis. This also depends on the levels of demands and availability. Out of stock items are usually restocked within acceptable time. If you need an item that is out of stock, please contact us with the item number and we will be more than happy to inform you of the estimated restocking date.

If you have more questions, please don't hesitate to contact us and we will do our best to help you.



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